There are lots of different wheelchairs available with each type being designed to meet a different set of needs.

Broadly speaking wheelchairs fall into one of two categories: prescriptive or non-prescriptive.

Non-prescriptive wheelchairs are sometimes referred to as occasional use chairs or transit chairs. These are wheelchairs which are designed to meet someone's short term needs, or if they only require moving safely from one place to another for example the car to the house. We offer two versions of standard wheelchairs - ultra-lightweight in limited sizes, or lightweight in varying sizes.

Prescriptive wheelchairs are the core of our business and it's one of the areas we specialise in. Prescriptive wheelchairs are all custom made to the individual and an assessment is required to get it right. To book an assessment please contact us.

Powerchairs are designed to meet the mobility requirements of those who are either unable to utilise a wheelchair effectively, or for those who want to go further or faster than manual wheelchairs allow under self-propulsion.

Powerchairs are classified by their speed and weight - class 2 (4mph) and class 3 (up to 8mph). Powerchairs are also classified by their drive-wheel configuration - rear wheel drive, midwheel drive and front wheel drive. Each type offers their own pros and cons. Although there is no perfect configuration it is worth knowing that approximately 70% of the class 3 powerchairs we sell are midwheel drive.

Similarly to custom wheelchairs, powerchairs are also able to be customised to each individual user. The most important aspect is the seating - known as postural management. We are experts in postural management here combining our product knowledge with our seated posture training to ensure our clients are comfortable, productive and safe.

All powerchair demo's require an assessment. Please contact the office to book in with one of the team.

There are hundreds of different models of scooter available to purchase and it can be both daunting and confusing trying to navigate the purchase of a new scooter.

As a dealership who both sell and service we only sell scooters that are correctly certified for sale in the UK, that have at least a one year warranty and that can be supported by the manufacturers with prompt spares.

We work with a few scooter manufacturers including Kymco, Motion Healthcare, One Rehab, Monarch Mobility, Electric Mobility and TGA.

Within our showroom we have folding and collapsible models, class 2 and class 3, large and small. If you'd like to try a scooter out in the safety of our showroom or car park with our expert guidance please book yourself in with one of the team.

As assessment encapsulates the entire journey from broad product exploration (where we narrow down what type of product is most suitable) right down to the way you sit and function best (the postural management part) right up until the point where we're able to quote for one or two different products.

Assessments vary in length but we suggest allowing three hours. Sometimes this will be completed in one go whereas other times this may be split over two appointments.

If you're able to come to us we have an assessment room which gives you privacy and space away from the showroom buzz to discuss your requirements and condition.

If you are happy with the quote and would like to go ahead, you can do this in a couple of ways. You can either click the 'accept' button on the quotation email and we'll reply with a pro-forma invoice, or, you can ring the office on 01233 222144 and we'll take the payment over the phone.

After we have received your acceptance of the quote and the deposit, we will then start the process of ordering all the various parts needed and will be in touch once your product or parts to fix the product are ready.

The lead time varies per product so it's always worth asking during the assessment for the current lead times.

Generally speaking we suggest allowing 6 weeks for manual wheelchairs, 4 weeks for powerchairs and 2 weeks for scooters. If there is custom seating this can take up to 6 weeks.

If you are buying a scooter from us at Cinque Ports Mobility and it is a class 3 scooter or powered wheelchair, we will help to fill out the DVLA form and send it off for your peace of mind. After approximately 6 weeks you'll receive your V5 Log Book in the post.

If your scooter or powered wheelchair is a class 2, then it does not need a DVLA form.

If you'd like to read more about the DVLA rules for scooter or powered wheelchair users please click here: The Highway Code

Yes we do. If you've been offered a powerchair and have decided to take the voucher option (known as 3rd Party Personal Wheelchair Budget) please contact us.

We will ask to see your voucher during the assessment so please make sure you have this to hand.

The NHS Voucher scheme is a contribution of the cost towards a privately owned and maintained piece of equipment.

Depending on the specification of the product you are privately funding the voucher will likely represent between 10% and 80% of the total cost.

For more information please click here: Personal Wheelchair Budget

Yes you can! If you are in receipt of an Access To Work (A2W) grant this can be used to part or fully fund your equipment.

it may be that you haven't been given the grant just yet but A2W have told you to go and get an assessment from a reputable company so you can submit the quotation for consideration.

If you're at either stage of the process please contact us and we can assist you as required.

For more information about Access To Work please click here: Access To Work

Cinque Ports Mobility does not have its own charitable funding division but our experience in the industry can help us direct people to relevant places.

The most common options for your consideration are:

The NHS Voucher system

Access To Work

Motability

Condition-specific charities

Yes! We have a division of the company called Lumen Mobility who specifically cover East Sussex.

All non-prescriptive products are managed directly by Lumen Mobility. All prescriptive product new-enquiries will be assessed in tandem with Lumen Mobility and Cinque Ports Mobility.

The product handover will be completed by Cinque Ports Mobility and the aftercare and servicing will be managed by Lumen Mobility.

To find out more about Lumen Mobility please click here

Yes, we can still help but not directly.

Given our numbers of years in the industry we have formed excellent relationships with exceptional companies across the UK.

We are currently able to refer you to good companies in the South West, London, the Midlands and North West of England.

Please get in touch if you'd like to be introduced.